The Ledger
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Busque: Founders Must Be Willing to Fire Legacy Customers to Scale
“We realized that, you know what, maybe a lot of these customers that had been with us for a long time that just really loved this auction bidding based platform, maybe they were the wrong customers. Maybe they were the ones that weren't going to take us into t…”
Busque: TaskRabbit's NPS Plunged to Negative After Overnight US Product Pivot
“We also had net promoter score which you might be familiar with, measuring just that customer happiness on the marketplace. It went from, like, we were probably in, like, the sixties or seventies, it went down to, like, negative.”
Busque: TaskRabbit Threw Away Its Entire Codebase in 2014
“In 2014, we threw away the entire code base and started from scratch.”
Busque: Instant Booking Launch in London Doubled Core Metrics at TaskRabbit
“We launched London and we immediately saw a lift actually doubling in core metrics, like repeat usage, like the number of tasks posted on a daily basis, like the engagement from our tasker community even, and how many jobs that they were completing. So all of …”
Busque: TaskRabbit Presented Disaster Relief Tech to Obama at White House
“Now fast forward three years later, we actually were invited to the White House to present to President Obama and his team about how TaskRabbit and the technology platform could be used to connect people in disaster recovery and relief situations.”