Leah Busque

General Partner, Fuel Capital · 0 appearances on the record.

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founderinvestor

Leah Busque is an American entrepreneur and investor who founded the online labor marketplace TaskRabbit. She subsequently joined early-stage venture firm Fuel Capital as a General Partner.

6statements → 5claims → 0claims resolved → average certainty → average debate potential →

3 not checkable as stated how the 5 claims stand · each chip opens the sources

5 assertions · 1 insight · every statement was checked. The predictions and assertions are the 5 claims: statements the public record can support or contradict. 2 are resolved, and 3 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Leah argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

Their most notable supported claim

Assertion Supported
Busque: TaskRabbit Threw Away Its Entire Codebase in 2014
“In 2014, we threw away the entire code base and started from scratch.”
Leah Busque Jul 10, 2019 ▶ 1:37 Crushing the Pivot: Lessons Learned from a Product Reboot with TaskRabbit

Everything Leah Busque said on the Official SaaStr Podcast that made the record, most notable first. Filter by type, assessment or year in the ledger →

Insight
Busque: Founders Must Be Willing to Fire Legacy Customers to Scale
“We realized that, you know what, maybe a lot of these customers that had been with us for a long time that just really loved this auction bidding based platform, maybe they were the wrong customers. Maybe they were the ones that weren't going to take us into t…”
Leah Busque Jul 10, 2019 ▶ 22:36 Crushing the Pivot: Lessons Learned from a Product Reboot with TaskRabbit
Assertion Not checkable as stated
Busque: TaskRabbit's NPS Plunged to Negative After Overnight US Product Pivot
“We also had net promoter score which you might be familiar with, measuring just that customer happiness on the marketplace. It went from, like, we were probably in, like, the sixties or seventies, it went down to, like, negative.”
Leah Busque Jul 10, 2019 ▶ 21:48 Crushing the Pivot: Lessons Learned from a Product Reboot with TaskRabbit
Assertion Supported
Busque: TaskRabbit Threw Away Its Entire Codebase in 2014
“In 2014, we threw away the entire code base and started from scratch.”
Leah Busque Jul 10, 2019 ▶ 1:37 Crushing the Pivot: Lessons Learned from a Product Reboot with TaskRabbit
Assertion Not checkable as stated
Busque: Instant Booking Launch in London Doubled Core Metrics at TaskRabbit
“We launched London and we immediately saw a lift actually doubling in core metrics, like repeat usage, like the number of tasks posted on a daily basis, like the engagement from our tasker community even, and how many jobs that they were completing. So all of …”
Leah Busque Jul 10, 2019 ▶ 18:40 Crushing the Pivot: Lessons Learned from a Product Reboot with TaskRabbit
Assertion Supported
Busque: TaskRabbit Presented Disaster Relief Tech to Obama at White House
“Now fast forward three years later, we actually were invited to the White House to present to President Obama and his team about how TaskRabbit and the technology platform could be used to connect people in disaster recovery and relief situations.”
Leah Busque Jul 10, 2019 ▶ 5:08 Crushing the Pivot: Lessons Learned from a Product Reboot with TaskRabbit
Assertion Not checkable as stated
Busque: TaskRabbit Had 50,000 US Taskers During 2014 Product Pivot
“We had millions of customers, and we had 50,000 taskers on the platform in the US at the time.”
Leah Busque Jul 10, 2019 ▶ 19:13 Crushing the Pivot: Lessons Learned from a Product Reboot with TaskRabbit

Played on the show (1)

Episodes where a recording of Leah Busque was played rather than Leah taking part, or where the tape carries an address with nobody putting questions to them. Listed because the words are on the record, kept out of every score on this page because they were not said on this show. We read this off the tape: who was spoken to, who was asked something, who answered whom.

EpisodeDateOn tapeWhat it is
Crushing the Pivot: Lessons Learned from a Product Reboot with TaskRabbit Jul 10, 2019 26m aired address
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