Insight certainty 4/5 debate potential 1/5

Lee: Changing core package pricing is riskier than launching new products

Janie Lee · How to Leverage Pricing and Packaging to Drive Revenue with Miro, Loom, OpenAI, and Splunk · Dec 3, 2024 · at 10:51

Janie Lee, Head of Product at Loom, compares the risk profile of testing new product tiers versus modifying core existing pricing packages.

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“When you're rolling out a completely new product, worst cases, no one buys it, which is obviously really bad, but you're not actually detracting from your bottom line. Whereas if you're changing an existing package that You already have the majority of your customers converting on. Any little move there can really change the bottom line of your business instantly”

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More from Janie Lee

Insight
Lee: Enterprise companies lack the funnel volume for precise pricing experiments
“It's really, really hard to have enough volume so far down the purchase funnel to actually run an experiment that gives you really precise results. And even if you do, it'll take you a really long time to get enough data on things like churn that actually will…”
Janie Lee Dec 3, 2024 ▶ 10:07 How to Leverage Pricing and Packaging to Drive Revenue with Miro, Loom, OpenAI, and Splunk
Disclosure
Loom reserves pricing experiments exclusively for its highest-risk, highest-impact changes
“We rarely are running experiments like on a quarterly basis on pricing. These are really reserved for our highest impact, biggest risk changes.”
Janie Lee Dec 3, 2024 ▶ 12:13 How to Leverage Pricing and Packaging to Drive Revenue with Miro, Loom, OpenAI, and Splunk
Disclosure
Loom appeases angry customers with the most generous version of pricing experiments
“Being on the receiving end of pricing and packaging experiments can be really frustrating if you find out. And so we've had a philosophy of, hey, if someone finds out or if someone is really unhappy, how do we just give them the most generous version of our po…”
Janie Lee Dec 3, 2024 ▶ 14:23 How to Leverage Pricing and Packaging to Drive Revenue with Miro, Loom, OpenAI, and Splunk
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