Ibarra: SaaStr AI support agent fails less than 3% of the time
Amelia Ibarra · 6 Months Later, How Our AI SDRs Actually Work as AI Runs GTM with SaaStr's CEO and Chief AI Officer · Nov 21, 2025 · at 1:15:06
Amelia Ibarra shares error metrics and failure rates for SaaStr's customer-facing AI agents.
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“There are times where our agent can't answer a question, and it's a support question, and I'm like, that's my failing. That's, and they should, I know people roast the AI in those times when, you know, It's happened. I put it somewhere in a slide. I think less than 10% of the time, or I think three percent of the time. Well, yeah, we'll touch on it next week. Less than three percent of the time.”
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