“Their lowest or smallest, lowest segment sales team was focused on activating customers. No, no incentive on revenue whatsoever. It's just like a volume based incentive plan. And so completely changed that focus of that team, moved them to the revenue focus, bringing value to the customer and to checker.”
quote is from the automated transcript, cleaned for reading:
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More from Lindsey Scrase
AssertionNot publicly verifiable
Scrase: Checkr captured over 95% of the gig economy market
“We started with DoorDash from there to ride sharing and other delivery companies and had 95% plus of the gig economy.”
Lindsey ScraseJan 8, 2025▶ 4:04Usage-Based Revenue Models: Successes & Pitfalls from Checkr COO Lindsey Scrase on CRO Confidential
Insight
Checkr COO: Never trade away enterprise logo rights
“Make sure your sales teams are not trading away logo rights. You have to get those logos to be able to have them as referenceable customers, and often it takes one big lighthouse logo in an industry, and then the dominoes start to fall, and you start to be abl…”
Lindsey ScraseFeb 12, 2025▶ 9:48The Playbook for Going Upmarket with Stripe's CBO and Checkr's COO
AssertionPartly supported
SaaS sales and marketing spend dropped from 55% in 2019 to 30%
“If you look at SaaS companies, the amount that they're spending on sales and marketing is a percentage of revenue. This was as high as over 50, 55% in 2019. The peak of spend, free money, investment, growth at all costs. That's down to 30% in 2024, just becaus…”
Lindsey ScraseFeb 12, 2025▶ 16:05The Playbook for Going Upmarket with Stripe's CBO and Checkr's COO
Insight
Scrase: Usage-based SaaS demands different management than typical seat-based subscriptions
“This is a transactional business and usage based, and that needs to be managed very differently than a typical subscription SaaS model. And we earn revenue when the customer is using the product. It's versus the license space where you're, as a seller, on the …”
Lindsey ScraseJan 8, 2025▶ 10:25Usage-Based Revenue Models: Successes & Pitfalls from Checkr COO Lindsey Scrase on CRO Confidential
AssertionNot checkable as stated
Scrase: Checkr sales reps were overbooking deals to hit quota
“We saw a lot of reps were overbooking deals because there was this pressure to just hit this bookings quota. So we were way overbooking deals in many instances.”
Lindsey ScraseJan 8, 2025▶ 16:10Usage-Based Revenue Models: Successes & Pitfalls from Checkr COO Lindsey Scrase on CRO Confidential
AssertionNot checkable as stated
Scrase: Checkr maintains a gross revenue retention rate in the high nineties
“Our GRR is high nineties. The max you can get GRR is a hundred percent.”
Lindsey ScraseJan 8, 2025▶ 24:19Usage-Based Revenue Models: Successes & Pitfalls from Checkr COO Lindsey Scrase on CRO Confidential
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