This episode carries Rajesh Ram's own address, with nobody on the show putting
questions to them. It still counts as said, and it is kept out of every score on their page.
Rajesh Ram, co-founder of Egnyte, discusses the company's ideal customer profile and market segmentation strategy at SaaStr Europa.
“We decided that we're going to focus on two segments, what we call a commercial segment and a mid-market segment, and we said we're not going to focus on these other segments which is real large enterprises and also consumers, so we don't offer free solutions to consumers, nor do we go after really big Blue elephants, as our CEO likes to call them, we kind of focus right in the middle.”
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More from Rajesh Ram
Disclosure
Egnyte reduced its annualized gross dollar churn to under 6%
“So our annualized gross churn from a dollar perspective is under six percent, and this is a number that we have worked steadily down from double digits over the course of the last three or four years.”
Rajesh RamAug 1, 2019▶ 5:05"Land, Expand, Explode: How to Win the Long-Game in SaaS" Egnyte Co-Founder Rajesh Ram
Insight
Early-stage SaaS startups often neglect retention to build their sales models
“And this is not something early stage SaaS companies think about. You're so keen on building a sales model that a lot of the stuff in terms of retention sort of goes out the door.”
Rajesh RamAug 1, 2019▶ 7:38"Land, Expand, Explode: How to Win the Long-Game in SaaS" Egnyte Co-Founder Rajesh Ram
Insight
The greatest SaaS churn occurs in the first months post-sale
“The greatest churn happens in those first few months after you've sold something, because you haven't delivered on that promise.”
Rajesh RamAug 1, 2019▶ 13:39"Land, Expand, Explode: How to Win the Long-Game in SaaS" Egnyte Co-Founder Rajesh Ram
Disclosure
Egnyte considers customers below 85% adoption within nine months a churn risk
“So we measure adoption, and we measure adoption three months from sale, six months from sale, nine months from sale. If you're not 85% or so consumed of the services that you purchased, Then we got alarm bells going off and trying to figure out how to rectify …”
Rajesh RamAug 1, 2019▶ 16:31"Land, Expand, Explode: How to Win the Long-Game in SaaS" Egnyte Co-Founder Rajesh Ram
AssertionNot checkable as stated
No Egnyte customers were affected by major ransomware attacks
“When some of the ransomware attacks happened a few years back you know, thankfully we were able to ensure that none of our customers were affected because of just the security of our cloud operations. Not a single one of our customers paid a ransom”
Rajesh RamAug 1, 2019▶ 21:10"Land, Expand, Explode: How to Win the Long-Game in SaaS" Egnyte Co-Founder Rajesh Ram
AssertionNot checkable as stated
Egnyte saved Balfour Beatty $5M on a major airport renovation project
“As you can see here, we delivered a solution to them that Cut their printing costs just dramatically. So again, the point I'm trying to make here is localized decision, delivered value, and a key outcome around operational, ah, or financial savings. So a lot o…”
Rajesh RamAug 1, 2019▶ 24:44"Land, Expand, Explode: How to Win the Long-Game in SaaS" Egnyte Co-Founder Rajesh Ram
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