Foster: AI Will Eventually Act Autonomously as Sales Reps and CSMs
Wade Foster · Building AI-First Companies: Insights from Zapier’s CEO Wade Foster · Sep 17, 2025 · at 13:52
Zapier CEO Wade Foster discusses the trajectory of autonomous AI agents in sales and customer success roles.
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“I think it takes a lot of work to get that last mile good enough where you would say, Hey, we're actually going to feel confident actually having the AI act as the sales rep or act as the CSM in these equations where it's going to get there. It's going to get there, but there's a lot of risks today. If you don't do that last mile work.”
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