Samsara CMO Sarah Patterson discusses strategic lessons learned when expanding Samsara from a single IoT telematics product into a multi-product enterprise platform.
“Building a new product for a new buyer in the company was just as hard as starting a company all over again. We had the most success where we could build a product to sell into the same buyer that we already had a relationship that we were already working with, or where we could take our existing product and sell it in to a new buyer within that same company.”
quote is from the automated transcript, cleaned for reading:
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More from Sarah Patterson
Insight
Patterson: Companies should scale one product fully before launching multi-product portfolio
“When you add in new products, you start to section off time, resources, attention from that one product. So when I've talked to companies about this before, my guidance is try to go as far as you can with the one product first, before you start to build out an…”
Sarah PattersonDec 22, 2022▶ 33:283 Lessons from Building a Marketing Engine to Grow Pipeline from Millions to Billions | Samsara CMO
What-if
Patterson: Samsara would have failed in Mexico without localized GTM
“We really saw how we would have failed if we had just assumed that what we were doing here in the U S would work in Mexico.”
Sarah PattersonDec 22, 2022▶ 15:153 Lessons from Building a Marketing Engine to Grow Pipeline from Millions to Billions | Samsara CMO
Insight
Patterson: New SaaS products require pipeline coverage up to 10x
“Don't assume that the close rates that you have for your mature products will hold. I always plan for much higher pipe ratios for new products as we roll them out to ensure we're hitting those targets, even getting as high as 10 X or above, depending on the pr…”
Sarah PattersonDec 22, 2022▶ 21:423 Lessons from Building a Marketing Engine to Grow Pipeline from Millions to Billions | Samsara CMO
Insight
Patterson: Multi-product roadmaps must solve problems where single-platform ROI beats point solutions
“And finally, on your multi-product journey, be customer led, have them show you the problems that they need help solving, and then figure out which ones they would be better off getting from you from one company on one platform where you can deliver strong ROI…”
Sarah PattersonDec 22, 2022▶ 23:043 Lessons from Building a Marketing Engine to Grow Pipeline from Millions to Billions | Samsara CMO
AssertionNot checkable as stated
Patterson: Hardware gave Samsara early advantage in digitizing physical operations
“Hardware created advantages for us, especially early on, because when we are looking at digitizing this world of physical operations, it's everything from what is the temperature in a truck, right?”
Sarah PattersonDec 22, 2022▶ 34:413 Lessons from Building a Marketing Engine to Grow Pipeline from Millions to Billions | Samsara CMO
Disclosure
Patterson: Samsara prioritizes live salesperson routing over automated speed-to-lead replies
“So actually in our speed to lead at Samsara, We try to get a human in touch with them as quickly as possible. So our speed to lead isn't about sending an automated response. It's all about taking that lead in, understanding who they are, deduping that in our d…”
Sarah PattersonDec 22, 2022▶ 39:223 Lessons from Building a Marketing Engine to Grow Pipeline from Millions to Billions | Samsara CMO
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