“So I think it's pretty chronic, actually, in the valley where we get all excited about product development, And it's only in the dying days before launch that we're like, oh shit, I gotta price this thing.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
(the analysis reads context, assessments check outside sources). how →
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AssertionSupported
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AssertionSupported
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Opinion
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AssertionSupported
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