Lemkin: Vertical SaaS will surge because SMBs cannot find human workers
Jason Lemkin · Why Vertical SaaS is Booming, And How to Get 110% NRR from SMBs, with Jason Lemkin + Mangomint's CEO · Sep 6, 2024 · at 25:11
SaaStr founder Jason Lemkin contrasts enterprise software (cutting headcount) with vertical SMB SaaS (filling labor shortages).
0:00 / 0:33exact quote · 33.7s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“I think in the enterprise AI and automation are about cutting headcount. Let's cut half of the thousand agents we have doing support. My thesis is vertical SAS is blowing is going to blow up because there just aren't anyone to do the work. There's just no, first of all, it's 22 bucks an hour instead of 13, but I just can't find anyone at my salon, right? I think we're gonna, the amount, whether you can directly charge for that, right, which maybe you can't with SMBs, you can't charge per, per, per interaction like Zendesk does, but I think it's gonna blow up all these categories when there's no people, we need software because there's no humans to do the work, right?”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Jason Lemkin
Lemkin: Do not hire people who complain about burnout
“Lazy people always say they're burnt out... But the people that complain about burnout, I think deserve a scarlet L burned into their forehead and don't hire them.”
SpaceX, Anthropic, and OpenAI IPOs will exceed all past tech IPOs combined
“We're going to see three trillion dollar plus IPOs over the coming months. It's never happened before. The value of SpaceX plus Anthropic plus OpenAI will be more than all the other tech IPOs combined ever.”
Lemkin: Four Upcoming Tech Mega-IPOs Will Eclipse All IPOs Since 2000
“SpaceX, Anthropic, OpenAI, we'll add in Databricks, we'll have Arsan, one of the co-founders here in about half an hour after this. That's going to create more market value, more value, and more wealth than every other IPO since 2000.”
Lemkin: A $100B Startup Acquisition Will Occur in the Next 12 Months
“I bet there'll be a hundred billion dollar startup acquired in the next 12 months.”