Karsten Holm, VP of Pricing and Monetization at Splunk, discusses the experimental results of shifting Splunk from separate add-on SKUs to bundled packaging.
“And so we're running some interesting pilots there that ultimately showed two things. A user adoption was much, much higher because people felt like they can experiment without any real risk and commitment. Number one. And number two is the ASP for the platform actually went up. So in those deals where we sold the bundle, Or position the bundle. We were actually able to write that to realize a higher average sales price for the underlying platform.”
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Holm: Pricing model shifts create friction that must be offset by volume
“Every single time it's a trade off, right? Because whatever you change to, it has no linear correlation to the old model. So there are always going to be some winners and losers in this. The winner's going to take their wins. They're not going to give you the …”
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Holm: Value metrics are much harder to change later than pricing numbers
“The numbers you can play with, the metrics, things like that are really hard to change after the fact. So being clear around how you want to capture value and having it a fair value exchange, meaning the customer agrees that is also the way to capture value an…”
Karsten HolmDec 3, 2024▶ 8:46How to Leverage Pricing and Packaging to Drive Revenue with Miro, Loom, OpenAI, and Splunk
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Holm: Pricing changes are a one-way door that is difficult to reverse
“Pricing is one of these things. Once you have it out there in the market, it's really hard to roll it back in, right? It's like a one way door, right? Once it's out there, tough to reel it in.”
Karsten HolmDec 3, 2024▶ 15:34How to Leverage Pricing and Packaging to Drive Revenue with Miro, Loom, OpenAI, and Splunk
Insight
Holm: Enterprise software is inelastic, so vendors must set high initial prices
“In enterprise sales or enterprise software, it's not super elastic. That's the bottom line. Splunk may be one of the more elastic enterprise products than others, but you're not going to wake up one more, one day and say, oh, let's buy a bunch of Oracle today.…”
Karsten HolmDec 3, 2024▶ 22:51How to Leverage Pricing and Packaging to Drive Revenue with Miro, Loom, OpenAI, and Splunk
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