Willey: Short-term contract extensions at full run-rate do not count as churn
Tim Willey · 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community · Jan 14, 2021 · at 20:26
Tim Willey, SVP at ForgeRock, discusses ARR accounting rules for non-standard, short-term contract extensions on SaaS renewals.
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“Even if the customer is just renewing for one extra month, as long as they're renewing at the full ARR value, there shouldn't be any churn.”
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More from Tim Willey
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Willey: Requests for short contract extensions usually signal intent to churn
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