Ferrara: Twilio achieved an 8.1 GRIT score driven by 160% net retention
Alex Ferrara · State of the Cloud 2019: Europa Edition | SaaStr Software Community · Oct 30, 2019 · at 26:32
This episode carries Alex Ferrara's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.
Alex Ferrara of Bessemer Venture Partners highlights Twilio's historical operational metrics as an example of an elite GRIT benchmark score.
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“They had a 160% annual net retention. They were growing at around 300% per year when they were at this scale. And so with 200, ah, two years of cash in the bank and a 1.5 X efficiency score, their grit score was 8.1, which was, ah, which was very strong.”
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