Insight certainty 3/5 debate potential 2/5

Smith: Product-generated pipeline is the most under-invested demand channel

Christian Smith · What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk · Jan 31, 2024 · at 17:16

Christian Smith, Chief Revenue Officer at Splunk, discusses overlooked enterprise demand generation channels with host Sam Blond.

0:00 / 0:21exact quote · 21.8s
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“I think the most under invested area is product generated pipeline. And what I specifically mean by that is once a customer is in your product, even as a trial, but certainly as an existing customer, your product experience has a unique opportunity To put new capabilities, new offerings right in front of that customer inside their workflows to drive value.”

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More from Christian Smith

Insight
Smith: Standard 3x and 4x sales pipeline targets lack mathematical basis
“You're going to hear three X a lot. You're going to hear four X. Generally there's no math or science behind what they're saying. They're just using whatever their biases are.”
Christian Smith Jan 31, 2024 ▶ 4:19 What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk
Disclosure
Splunk CRO: Sales sources over 65% of pipeline, marketing about 14%
“The source, the majority of it is coming from the sales organization. Over 65% of it. Marketing is present about 14% and channel is the balance.”
Christian Smith Jan 31, 2024 ▶ 9:41 What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk
Insight
Smith: Doubling down on low-quality pipeline generation is the worst shortfall response
“The worst answer, by the way, is to double down on the activities that are creating bad pipeline. That's usually what people do. They go to create pipeline. They just jam everybody. We need pipeline. SDRs, BDRs, RSMs, get out there and create pipeline, marketi…”
Christian Smith Jan 31, 2024 ▶ 13:53 What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk
Assertion Not checkable as stated
Splunk's largest customer accounts spend $20M to $30M annually
“A big company back seven years ago was spending a couple of million with us. Today, they're spending 20, thirty million a year with us.”
Christian Smith Jan 31, 2024 ▶ 21:43 What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk
Assertion Supported
Splunk CRO: 80% of new bookings come from existing install base
“80% of our new bookings comes from the install base.”
Christian Smith Jan 31, 2024 ▶ 28:01 What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk
Disclosure
Smith: Splunk first created in-product pipeline last year
“And we're just getting to that at Splunk to be blunt. Like we just had our first one last year and I've been driving for it.”
Christian Smith Jan 31, 2024 ▶ 18:01 What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk
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