SFA
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Aug 28, 2026 by Jason Lemkin · across every show →
Everything said about SFA, oldest first
Aug 28, 2026 bearish
Lemkin: Customer AI agents will eliminate the need for underlying CRMs
“In CX and support if I'm talking to an agent on someone's website as a potential customer and that agent keeps me forever, I might not need, there may be no need for the CRM or CX system or SFA that undermined it. Used to underlie that interaction because the …”