SaaS customer support
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 16, 2022 by Jason Lemkin · across every show →
Everything said about SaaS customer support, oldest first
Sep 16, 2022 positive
Lemkin: Upgrading support drives sales without shipping new features
“Even if you don't ship another feature this year, you can go back, and you can upgrade your support next week, and you can do some of it next week, and you can do over four to six weeks, and your MPS will go up, your sales will go up a little bit, Your NRR wil…”