René Lacerte

15 statements across 2 episodes · 6 bullish · 1 bearish · 1 people on the record · first statement May 29, 2024 by René Lacerte · said 17 times in 8 episodes since 2021 · across every show →

On the record as a speaker too: René Lacerte's record, appearances and statements → this page counts the times other people say the name.

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brought up most by Jason Lemkin (17)

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Everything said about René Lacerte, oldest first

May 29, 2024 neutral
Disclosure
Lacerte: Bill made heavy infrastructure investments that drove no direct revenue
“There's plenty of investment that we made over the years that didn't help us acquire customers. It didn't help us increase revenue. It was like, no, we just have to build infrastructure.”
René Lacerte May 29, 2024 ▶ 16:15 René Lacerte, CEO Bill + Jason Lemkin: "It's Just Getting Good for SMB SaaS"
May 29, 2024 positive
Disclosure
Lacerte: An early Bill investor brought in outside counsel for regulatory compliance
“I think it was probably our series E or D. So we ended up getting to I for IPO. But in one of our investments, one of the investors is you know what? I'm not sure you guys have all the right regulatory stuff. I'm going to bring my outside counsel in to really …”
René Lacerte May 29, 2024 ▶ 15:42 René Lacerte, CEO Bill + Jason Lemkin: "It's Just Getting Good for SMB SaaS"
May 29, 2024 negative
Insight
Lacerte: Scaled fintechs must own infrastructure because bank partners cannot keep up
“If you're trying to, we wanted the ability to be able to do any type of payment because that's what customers needed. You have to, you know, make sure that you're owning that infrastructure. Versus you're lying on some third party in the bank that's going to h…”
René Lacerte May 29, 2024 ▶ 17:28 René Lacerte, CEO Bill + Jason Lemkin: "It's Just Getting Good for SMB SaaS"
May 29, 2024
Assertion Contradicted
Lacerte: Bill.com has reached 121,000 customers
“Yeah, a 121,000.”
René Lacerte May 29, 2024 ▶ 30:23 René Lacerte, CEO Bill + Jason Lemkin: "It's Just Getting Good for SMB SaaS"
Oct 22, 2024 positive
Insight
Product empathy and dogfooding culture must start with leadership
“It does start at the top. Like I will go into any roadmap discussion and I will be talking about the product. I'm in the UX Slack channel. I'm reporting bugs. And that helps people know that, Hey, this is valued in the culture that we all need to use the appli…”
René Lacerte Oct 22, 2024 ▶ 13:01 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Assertion Supported
BILL generated $50M in revenue and had 1M network users in 2017
“Fast forward to 20 17 when, okay, the business is starting to scale. Probably 2017 was fifty million in revenue or something like that. And we had a network that was a million or more.”
René Lacerte Oct 22, 2024 ▶ 20:44 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Opinion
Toast is fundamentally a software company despite its payment revenue mix
“I think they are a software company. I think they, again, they earned the right to do essentially clear all the restaurant's revenues because they have great software.”
René Lacerte Oct 22, 2024 ▶ 28:43 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Assertion Partly supported
BILL operates over 12 distinct payment revenue streams
“Creating these different touchpoints, we have over 12 different payment revenue streams, and that's just a lot.”
René Lacerte Oct 22, 2024 ▶ 28:02 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Insight
Choice overload drives small businesses to demand software consolidation
“So what that tells consumers and all of us is that there's too much choice. Which is why consumers, small businesses, I think of as consumers are asking for consolidation, which is why we've acquired companies is why we built our platform to continue to be ext…”
René Lacerte Oct 22, 2024 ▶ 34:12 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Insight
Financial platforms only earn the right to monetize payments through software excellence
“We don't get to do your payments unless you love the software that you just talked about. Like we are a software government. We have to make a great experience. We have to make it so that when you're going between buildings, you can actually pay a bill if you …”
René Lacerte Oct 22, 2024 ▶ 27:25 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Insight
Constructive dissatisfaction prevents complacency and drives founder performance
“Being constructively dissatisfied is a good thing in life. And sometimes people think you're dissatisfied. No, I'm constructively dissatisfied. I don't let it grow on me, but no, I can always do better.”
René Lacerte Oct 22, 2024 ▶ 17:52 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Insight
Founders must define a viable business model before acquiring customers
“Like you don't wait to build the business model. Don't wait to say, Oh, I get the customers. They will come and I'll figure it out. No, have your model. Maybe you don't charge it first, but have a model that says, okay, at this price point, I'm going to be abl…”
René Lacerte Oct 22, 2024 ▶ 37:00 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Assertion Partly supported
BILL maintains an 86% customer logo retention rate
“So what we've shared is that we're at 86% logo retention.”
René Lacerte Oct 22, 2024 ▶ 38:07 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Insight
Many SaaS products are features rather than viable standalone companies
“There's lots of products out there in those thousand companies. Not all of them are standalone companies. And so making sure you think about how do you make that leap to that?”
René Lacerte Oct 22, 2024 ▶ 34:45 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Assertion Not yet assessed · timeframe Oct 2024
BILL once reported 300% year-over-year revenue growth on an earnings call
“To be on a public earnings call and to be public and to say, we grew 300% year over year. That was a fun day. And I knew I'd pay the price later because you can't grow that fast forever.”
René Lacerte Oct 22, 2024 ▶ 21:12 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
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