Naomi Rozenfeld
3 statements across 1 episodes · 1 bullish · 1 bearish · 1 people on the record · first statement Feb 15, 2021 by Naomi Rozenfeld · across every show →
On the record as a speaker too: Naomi Rozenfeld's record, appearances and statements → this page counts the times other people say the name.
Everything said about Naomi Rozenfeld, oldest first
Feb 15, 2021 positive
Rozenfeld: Post-pandemic companies will not return to in-office customer support models
“I don't see people going back because I think Looking at how companies are operating, if you once thought that you couldn't be remote now that you're scrambling to do it at a scale of a hundred employees, or whether you're doing it on 5000 employees, or I just…”
Feb 15, 2021 negative
Feb 15, 2021
Rozenfeld: Only 10% of users escalate issues to customer care reps
“We do know that today for almost, you know, for the one out of 10 users that actually does escalate and start talking to one of your customer care reps. Opens a ticket, takes the time to write about it, that 10% of your users that do it, the other 90% don't.”