logo retention
2 statements across 2 episodes · 2 bullish · 0 bearish · 2 people on the record · first statement Mar 18, 2020 by Jason Lemkin · across every show →
Everything said about logo retention, oldest first
Mar 18, 2020 positive
Lemkin: A 50% SaaS usage spike strongly predicts logo retention
“I strongly suspect that if you're seeing 50% increase in your customer's monthly act, daily, hourly users, if you have this, you may not be able to tomorrow get a whole bunch more seats, right? Not only because you may not be, you have utility pricing, but als…”
Aug 3, 2022 positive
Alter: Combining gross dollar and logo retention is criminally underrated
“Having these two together is absolutely crucial, in my opinion, and it's criminally underrated. You would be really surprised how few people ever cite this metric when I think it's one of the key underlying drivers of business health.”