gross revenue retention

“If you're selling into the mid-market with ACVs of something like 12 K or up to 50 K per year, you can expect 80 to 90% gross revenue retention, and net revenue retention, we typically see something in the 90 to, in best cases, a 120%.”

“The other two metrics that are just as critical, in fact, arguably more critical to know, are your revenue health. Specifically, your gross revenue retention, or GRR, and your net revenue retention, or NRR.”

“You can look at your revenue health overall, and that's good, but what's even more useful is to break that down by segment, and to figure out your ARR and growth, and importantly, your net revenue retention, gross revenue retention by segment, by product, by t…”

“At the end of the day, the metric everyone's going to talk about is NRR, going to a Ron's point. Every public company reports it, but GRR is more important.”

“Our GRR is high nineties. The max you can get GRR is a hundred percent.”

“I think very commonly when people talk about KPIs for customer success teams, people quickly throw up GRR, NRR, like those are my numbers. I'm like, that's cool, but that's, you know, if you're driving by looking in the rear view mirror, you have the right set…”