customer support

“The difference is, is that in our model, we identify that as a, kind of a bug in the model, right? It's something that we need to fix in the future. We don't want every single customer, if we're targeting 500,000, to have to raise their hand and for us to enga…”

“Support as a lead source is, is incredibly valuable. Our support function talks to more customers than anyone in our business.”

“As we grew customers on the platform, there, so the number of active users on the platform grew, which was amazing, because that's how our revenue grew, but for every dollar of revenue that we brought in, we had to spend almost a proportional amount in support…”

“20 to 40% of support is all done on AI today, and it's great.”

“Coding and support. These two use cases have found product market fit with AI. No question. We're not going back. If you're not doing it, you're already behind.”

“And so I'd say to date, the categories that feel like they've worked best are coding, customer support, legal, and healthcare.”

“It's so much better to get back to someone with a 90% perfect answer in real time than any brutal other process. There's just no excuse.”