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customer success team

also referred to as: customer success teams

3 statements across 3 episodes · 2 bullish · 1 bearish · 3 people on the record · first statement Oct 9, 2020 by Nick Mehta · across every show →

Everything said about customer success team, oldest first

Oct 9, 2020 positive
Insight
Mehta: Product teams are increasingly responsible for customer retention
“Number one thing is in the last 10 years, customer experience and customer retention was a job of the customer success team. Now product teams are getting super engaged in how do I drive sticky features and sticky usage? How do I drive user retention onboardin…”
Nick Mehta Oct 9, 2020 ▶ 2:06 Where Product Development is Going in 2021 with Nick Mehta, CEO of Gainsight
Jan 14, 2021 positive
Insight
Willey: Available to renew churn is the best metric for renewals teams
“If you're running a renewals team, a customer success team, I think that's probably the best metric in terms of understanding performance and health of business.”
Tim Willey Jan 14, 2021 ▶ 31:01 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community
Jun 24, 2022 negative
Opinion
Lemkin: High NRR SaaS companies have lazy customer success teams
“High NRR companies are friggin' lazy, especially their customer success teams.”
Jason Lemkin Jun 24, 2022 ▶ 14:08 16 Ways to Level Up in 2022 with SaaStr Founder and CEO Jason Lemkin | SaaStr Software Community
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