customer health metric
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 30, 2019 by Roger Scott · across every show →
Everything said about customer health metric, oldest first
Jul 30, 2019 positive
Scott: Monitor granular account KPIs instead of obsessing over a single metric
“We started out this
This part of our journey, by trying to define an aggregate customer health metric, and I think we just got into analysis paralysis, and whilst I think ultimately it's useful to have a single metric, there's a whole plethora of KPIs that you…”