Customer happiness
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Oct 9, 2018 by Tom Hale · across every show →
Everything said about Customer happiness, oldest first
Oct 9, 2018 positive
Hale: Quantifying happiness financially drives executive buy-in and organizational growth
“If you can figure out how to get the quantification, the financial quantification of customer happiness, one, you have a better chance of getting that stuff done, and two, you have a really good chance of driving growth, because those two things tend to align.”