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customer experience score

2 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Feb 11, 2022 by Romain Lapeyre · across every show →

Everything said about customer experience score, oldest first

Feb 11, 2022 positive
Assertion Not checkable as stated
Gorgias raised average customer experience score from 2 to 3 out of 5
“After one year, we increased the customer experience score from two out of five average to three out of five.”
Romain Lapeyre Feb 11, 2022 ▶ 34:22 Acquiring 10,000 SMB Customers Solely from Data with Gorgias' CEO Romain Lapeyre
Feb 11, 2022 positive
Assertion Not checkable as stated
Gorgias customers with higher CX scores retain roughly 20% better
“They retain about 20% better if they have a higher customer experience score.”
Romain Lapeyre Feb 11, 2022 ▶ 36:24 Acquiring 10,000 SMB Customers Solely from Data with Gorgias' CEO Romain Lapeyre
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