customer care
2 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Feb 15, 2021 by Naomi Rozenfeld · across every show →
Everything said about customer care, oldest first
Feb 15, 2021 positive
Rozenfeld: Turn internal agent docs into customer-facing knowledge bases
“Look at what that knowledge that you've created internally, whether it's cross organizationally or just even for your agents themselves, and then just customize it just. A little bit and make that more customer facing, right?”
Feb 15, 2021 positive
Rozenfeld: Early customer care differentiates great companies from good ones
“Making that a big part of your core strategy from day one is really a big part of what defines and really can differentiate a great company from a good one. Understanding that customer care, or at least understanding the voice of your customer from the earlies…”