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CSAT

3 statements across 3 episodes · 2 bullish · 1 bearish · 1 people on the record · first statement Mar 17, 2018 by Jason Lemkin · across every show →

Everything said about CSAT, oldest first

Mar 17, 2018 positive
Assertion Not publicly verifiable
Lemkin: Logikcull's NPS jumped to 50 after tying CSM goals to CSAT
“When he had his CSMs realigned around CSAT and NPS, his NPS went from negative to 50.”
Jason Lemkin Mar 17, 2018 ▶ 30:29 SaaStrPRO AMA with Jason Lemkin
Aug 3, 2023 negative
Assertion Not checkable as stated
Lemkin: Stressed SaaS startups are seeing CSAT plunge while NRR rises
“This is something I hadn't seen ever in my history of SAS, but I see it all over the place now is CSAT and NPS down, but NRR up. This is reaction to stress.”
Jason Lemkin Aug 3, 2023 ▶ 36:43 The Most Important SaaS Metrics with Monday.com Co-Founders and SaaStr Founder Jason Lemkin
Jan 31, 2025 bullish
Prediction Not checkable as stated
Lemkin: S-tier AI agents will quickly replace B-tier and C-tier employees
“My limited experience is that an S-tier agent is better than a C-tier employee. This is what across the contact center is. You usually see that the agents are like in the, they can't do everything, but they're in the top 10% of CSAT because what they do, they …”
Jason Lemkin Jan 31, 2025 ▶ 50:21 The Future of AI in B2B SaaS: Insights from Synthesia and Theory Ventures. Hosted by Jason Lemkin
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