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CS team

2 statements across 2 episodes · 2 bullish · 0 bearish · 2 people on the record · first statement Oct 5, 2021 by Nick Mehta · across every show →

Everything said about CS team, oldest first

Oct 5, 2021 positive
Insight
Nick Mehta: 100-person SaaS companies need a dedicated CS-product liaison
“If you're a hundred people, a 150 people, I recommend potentially even having somebody in your CS team who's kind of that interface point with the product team.”
Nick Mehta Oct 5, 2021 ▶ 20:38 Nick Mehta, CEO Gainsight: 10 Things That Are Changing Now in Customer Success | SaaStr 2021
Sep 16, 2022 positive
Insight
Lemkin: Customer success teams must be deep product experts up to $20M ARR
“Usually, even up to twenty million in ARR, your CS team have to be product savants.”
Jason Lemkin Sep 16, 2022 ▶ 1:11:20 Live from SaaStr Annual 2022: AMA with SaaStr's CEO
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