CS operations
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Oct 5, 2021 by Nick Mehta · across every show →
Everything said about CS operations, oldest first
Oct 5, 2021 positive
Nick Mehta: SaaS startups hitting 50 employees must hire dedicated CS operations
“Every single person, once you get to like 50, 75 employees,
You need a CS operations person.
Don't just hire CSMs.
CSMs are really important, but just like you have in sales, salespeople and sales operations people, you need customer success operations to unde…”