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contact center vendors

1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 28, 2025 by Jason Lemkin · across every show →

Everything said about contact center vendors, oldest first

Feb 28, 2025 bearish
Assertion Contradicted
Lemkin: Contact center vendors saw 20% seat reductions in one year
“If you look at pure play contact center vendors, right, a lot of them have seen 20% seat reductions in a year due to AI. 20% across the board, right?”
Jason Lemkin Feb 28, 2025 ▶ 18:12 AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
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