AI transformation

“It's that old phrase, people overestimate what you're going to do in a year and underestimate what you're going to do in a decade. And that is where we are with this as well, which is that, yes, we can say this is what's going to happen to the contact center, …”

“You won't make self-harming decisions to win. You'll protect revenue. You don't want to piss off the board. You know, you don't want to piss off your sales leader. Like there's loads of reasons and loads of places where you won't say, do you know what? We're g…”