Integration platform NPS drops drastically as users discover unsupported edge cases
Soham Ganatra · He quit his job, went all-in on AI agents—then grew to 100K users & a $30M Series A in a year. | ... · PMF Show · Sep 10, 2025 · at 8:34
Soham Ganatra, co-founder of Composio, discusses the structural shortcomings of traditional third-party software integration platforms like unified API providers.
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“So, so at some point, like, it's almost, like, comical, but, like, your NPS is, like, 10, 10, 10, 10, 10, and then as, like, the time increases, your NPS drastically starts decreasing, because, like, everyone, like, starts discovering this and other things they want to do with those integrations, and they just can't, and, like, it just becomes a very painful thing, right?”
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