“Really the key is having that champion in place at your first customer location, and not just assuming that your thing is so great, your idea is so great, and you've got this person who believes in it, that you're just gonna run off and do your thing, and it's gonna work. Stay as close as you can to that individual, Every step of the way so that they are invested in how you're rolling it out. They're invested in how much is getting rolled out. They're invested in what the product looks like when you roll it out.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
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More from Carol Leaman
Insight
200% Annual Retail Turnover Drives Minimal Investment in Training
“Many stores have 200% turnover in a year, meaning that each position on average turns over twice in one year. So their ability to get the benefit of training is minimal, which means they put minimal effort into training people.”
Carol LeamanMar 15, 2022▶ 8:09How to Build the Right Solution | Carol Leaman, Founder of Axonify · PMF Show
Insight
Frontline Software Adoption Depends Heavily on Individual Store Managers
“We found with retailers that the engagement and the motivation of the store manager was highly dependent on, or we were highly dependent on that store manager to drive the daily adoption and then ongoing participation of the people in that particular store.”
Carol LeamanMar 15, 2022▶ 17:30How to Build the Right Solution | Carol Leaman, Founder of Axonify · PMF Show
AssertionNot checkable as stated
Axonify Reached 95% Voluntary Daily Participation Across 700+ Retail Stores
“Everybody across the entire group of 700 plus stores very quickly got up to 95% daily voluntary participation on the platform.”
Carol LeamanMar 15, 2022▶ 19:41How to Build the Right Solution | Carol Leaman, Founder of Axonify · PMF Show
Insight
Why Corporate Learning Remains a Cost Center Vulnerable to Budget Cuts
“Historically, how you measured learning for the organization was the dollars you spent on it. Like, how much is it costing us to train every person? And then ask them at the end of the training, did they like it? And, you know, if you got 80% thumbs up, you we…”
Carol LeamanMar 15, 2022▶ 24:35How to Build the Right Solution | Carol Leaman, Founder of Axonify · PMF Show
AssertionSupported
Retailers Lose Hundreds of Millions Annually to Workplace Accidents
“Retailers experience literally in some cases, tens of millions to hundreds of millions of dollars a year in accident costs in their stores and distribution centers.”
Carol LeamanMar 15, 2022▶ 5:44How to Build the Right Solution | Carol Leaman, Founder of Axonify · PMF Show
Insight
Product Roadmaps Must Balance Customer Requests With Unexpressed Tech Trends
“In the early days, it was just take our own ideas, marry them with, Those few customers we had and their priorities and then balance kind of net new stuff. Nobody was talking about that we felt was trending or would trend mobile, for example, being one of thos…”
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