support org

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jun 1, 2026 by Mark Hughes · across every show →

Everything said about support org, oldest first

Jun 1, 2026
Assertion Partly supported
Hughes: Scaled support orgs have 1 trainer per 30 agents and 1 QA per 15-20
“For every support org, scaled support org, you probably have one trainer for every 30 support agents. And like one QA analyst for every 15 to 20 agents.”
Mark Hughes Jun 1, 2026 ▶ 21:55 He hit $1M ARR by sending 500,000 cold emails—then raised a $25M Series A in 6 days. | Mark Hughe... · PMF Show
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 250 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.