SolidRoad

“Up until then we hadn't had much usage, no usage in the product at all, and we onboarded a new customer called Partner Hero.”

“We signed annual contracts, but all like we had so many instances of like renewing those contracts early mid cycle based on the usage going up. Like we had overages and then people like, Hey, like, can we just lock in this volume now? We're like, yeah, cool. S…”

“Although the ACVs didn't necessarily justify it at the start, what it enabled us to do is everyone was signed up on a month-to-month stride blink, and we were able to convert all those people to annual contracts or multi-year contracts, which is obviously very…”

“30% of our revenue now comes from BPO partners who are, for people who don't know, business process outsourcers, who are like outsourced call centers, contact centers, your Tech Mahindra's, Telus Digital's, ah, Teleperformance, Concentrix.”

“I think honestly was, it was a really good moment for us though, because I realized that we had to move our lives to San Francisco to build a very big business.”

“I have a note in my phone of all the flights I took last year for customers, and I took 56 flights”

“We went after the sales vertical because my background was sales. I was an early sales hire at Intercom and we applied the tool for like AI role play for sales, got some early customers there, then ended up actually firing those customers because what we found…”

“I was lucky and fortunate that we got a term sheet within six days.”

“When you see the graph flat for so long, and then a massive spike where we had kind of thousands of simulations, as we call them used overnight and hundreds of users in the platform, lots of errors and the tool breaking, but they still kind of push through and…”

“Our ACV are sitting at just below like a hundred K now.”

“There's so many other examples of being over here of like meeting our series A investor while we're doing YC at like an Irish meetup event in San Francisco.”

“They were ramping agents like in 50% of the time and using half the people.”

“Our net revenue retention last year was a 186%”

“The night before demo day at YC. That would have been March, 25.”

“For, like, that first millionaire order, we sent 500,000 emails. We got 5000 replies and 250 meetings booked, and then, like, a 20% conversion of those meeting booked, which was 40 customers and an ACV of 25 K to get to a million dollars air order.”