Intercom, every mention
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tap a year for its mentions
every year anyone Marty Kausas 12Mark Hughes 7Jon Noronha 6Wes Bush 1Viraj Parekh 1Soham Ganatra 1Rafael Broshi 1Dheeraj Pandey 1
Verbatim, from the transcripts: the passages where Intercom comes up
Fired almost everyone, kept 2 engineers—grew 12x, raised $30M Series A | Notch
- ▶ 17:42 Rafael Broshi Obviously their distribution remains like the platform, like Intercom or Zendesk.
He hit $1M ARR by sending 500,000 cold emails—then raised a $25M Series A in 6 days. | Mark Hughe... · PMF Show
- ▶ 4:03 Mark Hughes We connect to your help desk softwares like Intercom, Zendesk, Salesforce, Service Cloud, and then we close the feedback loop.
- ▶ 6:40 Mark Hughes I was an early sales hire at Intercom and we applied the tool for like AI role play for sales, got some early customers there, then ended up actually firing those customers because what we found was even in the customers we did close, 2 times in the scene
- ▶ 8:02 Mark Hughes Both happened to start our careers at Intercom at the same time. 4 times in the scene
He killed a $100K ARR product & pivoted—then raised $375M. | Viraj Parekh, Co-Founder of Astronomer · PMF Show
- ▶ 28:29 Viraj Parekh You know, you talk on intercom and different, different sort of tools.
He built a $20B public company, left—then raised a $100M Series A. | Dheeraj Pandey, Founder of N... · PMF Show
- ▶ 28:38 Dheeraj Pandey In the mid-market SMB, we replace a lot of Intracom, a lot of Zendesk, you know, some JIRA, and then we bring them agents as well.
He quit his job, went all-in on AI agents—then grew to 100K users & a $30M Series A in a year. | ... · PMF Show
- ▶ 36:47 Soham Ganatra Like, Intercom's great that way.
Paul Graham Said His Startup Was Worthless—2 Months Later He Hit $1M ARR. | Jon Noronha, Co-Found... · PMF Show
- ▶ 49:19 Jon Noronha Like we had intercom support and it started getting flooded with more and more people asking us questions all in different languages that we didn't speak. 3 times in the scene
- ▶ 50:55 Jon Noronha There's more intercom. 3 times in the scene
The secrets to mastering product-led growth. | Wes Bush, Author of the #1 Bestselling Book on Pro... · PMF Show
YC said his idea "would never work". So he lived in his office for months—then raised $17M from a... · PMF Show
- ▶ 11:30 Marty Kausas Um, the simplest way to think about it is we are replacing products like Zendesk, Intercom, Salesforce Service Cloud, but
- ▶ 29:27 Marty Kausas Um, everyone who's not important is like a self-serve customer for them is like gets email support or like intercom support, but everyone important gets a shared channel.
- ▶ 35:55 Marty Kausas If you have a, if your customer sends you a message in a shared Slack channel, you can add a ticket emoji to that message, and that would, like, in thread, like, it would thread and say, hey, a ticket's been opened, and then it would send… 5 times in the scene
- ▶ 38:47 unnamed speaker There are, like, 12 other companies who have started with the, hey, like, add a tick and emoji to a message in a Slack channel, like, send it to Intercom or Zembesk. 2 times in the scene
- ▶ 50:56 Marty Kausas Half of that time was working on our, like, Zendesk Intercom, like, Slack integration. 3 times in the scene
- ▶ 56:24 Marty Kausas And then they're like, oh, like, but I have intercom too. 2 times in the scene