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customer service

3 statements across 3 episodes · 3 bullish · 0 bearish · 3 people on the record · first statement Oct 17, 2022 by Mike Murchison · across every show →

Everything said about customer service, oldest first

Oct 17, 2022 positive
Insight
Murchison: Minimizing customer contact is an obsolete legacy from analog call centers
“The paradigm of talking to your customers less, you know, is really, really born of an era where, People really weren't making as many data informed decisions. And it might have been because a lot of this information wasn't digitized to begin with. If you're r…”
Mike Murchison Oct 17, 2022 ▶ 6:33 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
Mar 12, 2026 positive
Opinion
Customer service currently sees the highest enterprise AI buying adoption
“We narrowed in obviously on the use case that is in most transformation, which is customer service particularly. And that's where Cost pressures are high, and that's where, you know, adoption or buying at least is there.”
Roy Moussa Mar 12, 2026 ▶ 11:23 This 3x founder hit $1M ARR in 5 months. Here's his playbook. | Roy Moussa, Founder of GetVocal · PMF Show
Apr 2, 2026 positive
Insight
Alaruri: Markets with terrible customer service provide ideal startup entry points
“I think my view is if you can find something where the customer service just absolutely sucks, it's a really good entry point.”
Tarek Alaruri Apr 2, 2026 ▶ 8:34 How this AI founder is on track to hit $50M ARR just 2 years after launch. | Tarek Alaruri, Co-Fo... · PMF Show
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