Ada

“All software is at a fundamental level, all software does is it replicates and scales some manual process that exists in the physical world. And our belief is the extent to which you can understand that manual process better than anyone else, or at least under…”

“We were employed by seven different companies at one point, all at the same time. And we lived and breathed customer service for the better part of a year.”

“Initially this was about a curiosity we had around, you know, solving a problem that we were experiencing as the leaders of Volley and not as a, you know, as a, oh, this is a pivot opportunity, or this is a new business venture. It was about solving our own op…”

“The reason we knew Ada worked in the early days or was going to work is because we didn't get fired. You know, we ran this software and our managers, you know, they didn't care. Like they loved the fact that response times went down. They couldn't tell the dif…”

“I hadn't I had not generated a dollar in SAS revenue in my entire career before ADA.”

“The paradigm of talking to your customers less, you know, is really, really born of an era where, People really weren't making as many data informed decisions. And it might have been because a lot of this information wasn't digitized to begin with. If you're r…”

“Ada's now a unicorn out of Toronto doing over fifty million in ARR.”

“So I, one of the people I spoke with was Mike, the CEO of Ada. Which is doing, you know, over fifty million dollars ARR, it's a unicorn, etc.”