Klarna, every mention

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Verbatim, from the transcripts: the passages where Klarna comes up

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▶ 3:18 Elad Gil I feel like one of the things that was, that's been really striking over say the last year in the AI world is the CEO of Klarna, um, uh, posted on X or tweeted about the impact that AI has had on its, on their customer support or service… 6 times in the scene

▶ 28:33 Elad Gil Maybe a very high profile example of that, um, was Klarna. 4 times in the scene
▶ 39:04 Bret Taylor I also think, you know, your point on, you were talking about, I think, the Klarna use case.

▶ 5:28 Sarah Guo But like, you clearly get Amazon, you get borders, and you want to be Amazon, or you want to be Klarna, or, you know, whoever is actually, um, changing their cost structure dramatically here.
▶ 9:35 Elad Gil And Florida kind of did that to itself with this customer support team where they 2 times in the scene

▶ 14:03 Harrison Chase Klarna as well, you know, they came out and had a pretty good release.

▶ 21:48 Elad Gil Um, one of the folks from Klarna posted, uh, today that they built an AI assistant that's powered by OpenAI that in its first four weeks handled 2.3 million customer service chats for them. 5 times in the scene
▶ 40:06 Sarah Guo And the one I would add to that is like what we started talking about, which is when something begins to work, if it is actually valuable, like the Klarna thing that you described, like at some point, if it's valuable and it moves the…

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