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Gucci

2 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Dec 7, 2023 by Clara Shih · said 7 times in 1 episodes since 2023 · across every show →

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brought up most by Clara Shih (7)

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2023 7 mentions in 1 episode

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Everything said about Gucci, oldest first

Dec 7, 2023 neutral
Assertion Supported
Shih: Salesforce Built Early Service GPT Prototypes with Gucci
“We were working with a couple customers, including Gucci to develop very early prototypes of what now has become service GPT.”
Clara Shih Dec 7, 2023 ▶ 2:12 No Priors Ep. 43 | With Clara Shih, CEO of Salesforce AI
Dec 7, 2023 positive
Assertion Partly supported
Shih: Generative AI reduced average customer service handle time at Gucci
“What we've seen is that the average handle time on support issues has gone down, and then, but instead of hanging up, the service advisor is able to have a deeper conversation”
Clara Shih Dec 7, 2023 ▶ 17:28 No Priors Ep. 43 | With Clara Shih, CEO of Salesforce AI
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