Decagon, every mention

mentionsepisodesper episode tap a year for its mentions

Verbatim, from the transcripts: the passages where Decagon comes up

loading…

▶ 8:27 Elad Gil Um, Open Evidence or Decagon or any of these folks at Sierra entered, you know, four or five years ago, three or four years ago, even, uh, Cognition two-ish years ago.

▶ 15:36 Elad Gil One thing I've noticed, um, which is more sort of a side comment on what you're saying, is that one big shift I see from four years ago and now, you know, four years ago is funding things like Harvey and Perplexity and, uh, you know, a…

▶ 14:37 Elad Gil And that could be specific companies like Decagon having agents that do customer support, but it's also the larger platforms like OpenAI, Anthropic, Google, et cetera, providing increasingly, um, self-driven systems, Codex or, uh, Cloud…

▶ 4:36 Elad Gil There's new companies like Abridge or Decagon or some of these other things that you mentioned that are doing. 2 times in the scene

▶ 2:27 Elad Gil Ultimately, I think Decagon and Sierra are examples of companies where you're moving from proceed software to basically utilization based customer support related agents, right?

▶ 35:50 Elad Gil What do you, do you view the future of those sort of functions being very AI enabled and AI heavy, or how do you think about that transformation across companies like Sierra, Decagon, Rox, and others?

▶ 0:08 Elad Gil Jesse is the co-founder and CEO of Decagon, which provides customer service and other related AI for all sorts of different enterprises, including banks, telecom providers, airlines, and of course, many of the biggest and most important…
▶ 0:30 Elad Gil Can you tell us a little about Decagon and 6 times in the scene
▶ 5:47 Elad Gil Like, what are you optimizing for in the people that you bring on board in your, in your second company? 10 times in the scene
▶ 11:12 Jesse Zhang I've done very well applying that to, you know, commercial problems and execution, and, um, that's definitely the DNA we want to build at Decagon. 2 times in the scene
▶ 13:00 Elad Gil And it sounds like, um, in the context of Decagon, it's a really great moment to join because, you know, things are working, and so people can learn different areas.
▶ 15:38 Elad Gil Did you set off to do customer service when you started Echagon?
▶ 25:06 Jesse Zhang And it's kind of interesting, actually, when we first started the company, because, you know, of course, we're engineers and we haven't, you know, worked
▶ 25:53 Elad Gil So how do you define success for your company in the long run? 3 times in the scene

▶ 1:30 Elad Gil In, uh, customer success, it seems like things are kind of consolidating against Sierra and Decagon.

▶ 16:25 Elad Gil It's Harvey for legal, Decagon, and Sierra for customer success, and, you know, a variety of folks for CodeGen, for medical scribing, et cetera.

▶ 0:07 Elad Gil Today I'm talking to Jesse Zhang, co-founder of Decagon. 10 times in the scene
▶ 6:06 Elad Gil Is there any, um, example customer that you can talk about as a case study in terms of the impact this has had, how it's lifted their metrics, the success they've seen using Decagon? 6 times in the scene
▶ 16:44 Elad Gil Uh, I think Decagon has actually hosted some math Olympiad events for the team, um, which isn't like your typical happy hour, but there's other, other teams and companies. 3 times in the scene

▶ 27:36 Howie Liu Um, you have companies like Decagon, like they're going and trying to tackle that end to end support automation problem with, with AI and kind of taking an agentic model, uh, to do so.

▶ 4:34 Elad Gil And then the product side is very early and it's really the, uh, the AI centric for consumer companies, touch EPT perplexity, et cetera, that are, um, that they've provided functionality at scale so far.

Turn any episode into a week of clips.