customer success
3 statements across 3 episodes · 0 bullish · 2 bearish · 3 people on the record · first statement Jun 29, 2023 by Frank Slootman · across every show →
Everything said about customer success, oldest first
Jun 29, 2023 negative
Dec 19, 2024 negative
Torres: Startups know how to build and sell, but fail at customer success
“Startups. We know how to like build products. I mean, we know how to raise money, hire people, build products. We know how to sell it. Sometimes we know how to market them, but I don't believe we know how to take care of our customers, especially in the B to B…”
Apr 3, 2025 neutral
Gil: All agentic AI products rely on orchestration layers above models
“And it seems like everything that's quote unquote agentic right now is basically doing that, you know, across customer success and code. And you go through every domain that has like a specialized Approach and they always have this sort of orchestration layer …”