Pronto

“The only tech was, we had a customer app that worked around 30% of the time, and that's being a little generous. And we would receive a Slack message which had some, like, basic information about the customer, their address, what time they had booked, and that…”

“Like, I don't think any of these businesses would exist if it weren't for reliance.”

“Whatever you focus on is what you will see progress in and movement in. And if you don't pay attention to something or you don't actually spend time on it then it will never progress. It'll never get any better. And so, What I think about is like, okay, what a…”

“I will never be the one to sell anyone saying, hey, you should come work here pronto because our investors backed all these other companies, right? I'll never be the one to say, I used to work at these places, therefore you should come work for me. That doesn'…”

“We're completing over 22,000 bookings a day. And we have over 5000 professionals on our platform.”

“If I could only build one and actually build the operations and I could only build two, I'd build operations and professional. And then I would build customer app third. Reason being like, Your customer app well, it is a nice to have but you can figure out wor…”

“We started you know, November with only like, 857 professionals or so, and in the last call it five months, we have been able to, like, six x. You know, our seven X, our number of professionals, and in the same time we've, our demand has eight, nine X, right?”

“The interesting thing is the number one driving factor for whether, you know, A certain area will have high demand is actually like what percent of the women who live there are working.”

“There is a big difference between someone who knows 90% of things and someone who knows a hundred percent of things when you don't know what they're going to be asked in the customer home. And it's very critical that they know a hundred percent of what the cus…”

“I think the vision for Pronto, which is like the 30 year vision, and obviously like very far from now is to organize and formalize all unskilled or low-skilled informal labor in India. And that means going across not just B to C, but also B to B retail, constr…”

“Look, if you think about what does India spend on house help, and then you think about what percent will ever shift online to a platform like this, call it 10, 15% at max If you're only going after, you know, the, my house help is missing for the day market by…”

“We only were able to finish the incorporation of our company like three weeks before we launched. So like we just, and we just barely got the like razor pay integration done in time. Cause after, after you incorporate your company, you then have to open a bank…”

“Our utilization on the platform is well north of 60%, and that's a blended across very new, like new GOs where we're running at lower utilization and places that are quite mature.”

“In an operations business, metrics will only tell you so much. They tell you what you're trying to measure. They don't tell you how that, that like metric was achieved. What was the game? They don't even tell you, they don't tell you the full picture, right? Y…”

“Well, so this is a problem we haven't solved, which is like, it takes a long time to get my gate entry. From customers. This is a big problem. We haven't solved this. We're still figuring it out. And it affects a lot of on-time fulfillment metrics, but also it…”

“After we reached, like, 500 users, it just entirely broke down. Like, it was not built to scale beyond 500 users. So, that original v-zero.”

“At the time when we raised the Series A, the team was five people, including myself, and Mac's age was 24, right?”

“Month three is 70 plus percent, right? And NPS is high, and we've been able to do that with really high quality, and we've been able to scale our number of professionals.”