The Wisdom Wall

“technology adoption in healthcare only really goes in service of billing.”

“And frankly, what we learned is you can make clinics like a reasonable business. They're not really a venture backable business, um, is what we found. These are not like, this is not, you're not going to go find a tech company building clinics everywhere, uh, everywhere and scaling that to the whole planet.”

“the insight is you go to Google as kind of the front page of your experience to the internet. And so any kind of downstream thing you want to do, you type restaurants, they can capture those queries. You type travel, they can capture those queries. And so that the idea is that the front door of a system is really…”

“I think that you can kind of bifurcate the market and you can say, You can say, Hey, I want to go super expensive, 15, 20, 30, 40,000 dollars a year per person. Don't venture back it. Um, and say, I'm going to build a nice, like slow growth, reasonable business. But let me be clear. You're not affecting like, you know,…”

“when you're asking investors, when you're asking customers, when you're asking employees to, to follow you and believe in you, The second you don't believe that you have a chance of success, you're being unethical and having all these people follow you.”

“a doctor fundamentally doesn't need to be dealing with like your colds, your rash, your flu, your normal checkup. Like you should save the doctors for the most important complex things. And if you kind of detach them from the doctor's office where you, you start with the care pod, you do your 90% of care there. And…”

“If you're in a vertically integrated business like us, like employees are a cost. Don't get me wrong, but they're, They're not 80% of your cost, right? They're 30 or 40% at best. And so, you know, we have everything from leases to AWS contracts to you name it, and we can't go cold on a lot of those.”