Uber

“Daniel is a disruptor, but most disruptors don't actually work with the industries they're disrupting. Most of these disruptors just reinvent, push things aside, and create their own closed loop. Uber Doesn't work with taxi companies. Airbnb doesn't work with …”

“Because, you know, if you crowdsource, if you get the average of 20,000 people what their opinions are, you kind of get to the average opinion. You're not getting, you know, the really juicy stuff what makes you different.”

“The minute when you actually make painful changes is when the organization in a turnaround knows you're dead serious.”

“We're at about fifty-fifty, so we're ok.”

“When I sat down with TFL in London, what I discovered about the history there is that TFL was asking perfectly Just questions. There was nothing weird or unusual about their requests, but the conversation and the dialogue was happening through lawyers versus t…”

“The radical scale success of Uber that was unprecedented at the time, I think led to a culture that was highly confident, A culture that was confrontational, a culture that to some extent celebrated breaking the rules, all of which made possible what Uber buil…”

“In accepting the role as Uber CEO, he's taken on the most extreme pirate to Navy transition I've ever seen.”

“Travis had failed over and over to unify his executive team. Executive meetings were canceled at the last minute. Backbiting and infighting were the rule, not the exception.”

“I think to some extent the pugnacious nature of the company Got it into trouble, but also to some extent is responsible for the fact that it's a terrific company that I've got the pleasure of being able to run.”

“In an ideal world, I could work at a company for two, three years, understand what the culture is, and not have culture be top-down. I want the culture of the company to be X because I said so, help the culture define itself, but we didn't have time for that.”

“We pulled out of Barcelona just because we fundamentally disagree with something that the city government did. It was designed to protect taxicabs versus consumers, and when that happens, we won't do business there”

“I had a drink with actually Daniel Ek at Spotify, And Daniel asked me, have they called you about this thing? Because I recommended you for the job.”

“So we crowdsourced, actually, from our employees. What do you think should represent the culture of Uber going forward? There were some themes that came to the surface. As a team, then, we got together, and we picked the themes that we thought were the most re…”

“The singular rule of CEO life is that the higher up you move in a company, the less you really know what's going on.”

“One of the strategic pivots that we have taken is to think about Uber not as a service, but as a transportation platform. Think of it as an Amazon transportation. You can take a bus. You'll be able to take a car. You'll be able to take a train. You will be abl…”

“So actually, when I got here, a group of employees, and these are, you know, the Uber champions, they had actually gotten together to create a program called a 180 days of change. To fundamentally listen to our drivers and change the product based on the dialo…”

“For me, one of the first things that I did, and now I do it as a rule whenever I go from city to city, is I meet with drivers.”

“You know, I think one of the wonderful surprises for me coming in was that the public perception of the company was so different from the people that I found at the company when I joined. These are unbelievably smart people who can get another job at the drop …”

“The simplest that I hear repeated over and over is we do the right thing, period. And we didn't want to define to employee what the right thing is. You know what the right thing is. Let's do that and period.”

“Before Dara, Uber's cultural guidelines ranged from the sober likes of, be yourself, to the full-on brotastic maxims like, super pumped, and always be hustling.”

“And that's exactly, even as an extreme position as Uber, what Dara did, which was, you know, run a poll saying here, what are our virtues, what are our values, and then selected the next set of stuff.”

“What I've noticed is that if you're like, oh, my God, I've got to sell 10,000 dollars and I've got to be the best salesperson in three months and all this shit. That is very hard if you're not worried about how you're going to get food tonight. That is very to…”

“When you kind of know you're on to something, when people sort of have a really emotional, even if negative reaction to it at first, you know that you're probably in good territory. The stuff when you come up with something and people you talk to say, oh yeah,…”

“We're at about fifty-fifty, so we're okay. And everyone's staying. No one else is going.”

“Listen, we don't have a PR problem. We've got an us problem. Like, first we have to fix ourselves, how we act, who we promote, etc. Then the PR can follow, because ultimately, especially in this world, the substance always comes out. You can't pretend anymore.”

“Because, you know, if you crowdsource, if you get the average of 20,000 people what their opinions are, you kind of get to the average opinion.”

“We'll be deploying 50,000 robo-taxi versions of R-II. We start that in twenty-twenty-eight with, like, paid, you know, regular rides, but leading into that, we'll have vehicles on the platform with safety drivers, with people in the front seat”