Khosrowshahi: Uber's early scale fostered a confrontational, rule-breaking culture
Dara Khosrowshahi · Uber’s Dara Khosrowshahi: Bringing a culture back from the brink | Masters of Scale · Nov 10, 2023 · at 27:04
Uber CEO Dara Khosrowshahi reflects on the systemic flaws and cultural blind spots within Uber that culminated in Susan Fowler's public blog post.
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“The radical scale success of Uber that was unprecedented at the time, I think led to a culture that was highly confident, A culture that was confrontational, a culture that to some extent celebrated breaking the rules, all of which made possible what Uber built, but which created a blind spot as to individuals, respect for diversity of different viewpoints, et cetera. That led to Susan Fowler's blog, which by the way, wasn't the only difficult occurrence happening at the company.”
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