Pendo

3 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Sep 28, 2017 by Todd Olson · said 1 times in 1 episodes since 2017 · across every show →

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2017 1 mention in 1 episode

How to Measure Product Success // Todd Olson, Pendo (FirstMark's Data Driven) Sep 28, 2017 · 1 mention · from 0:14
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Sep 28, 2017

Insight

Olson: Software products typically rely on just five to ten value drivers

“If we have a hundred features, there's probably five to 10 value drivers that actually matter, that people really care about.”

Todd Olson Sep 28, 2017 ▶ 8:02 How to Measure Product Success // Todd Olson, Pendo (FirstMark's Data Driven)

Sep 28, 2017

Disclosure

Olson: Pendo flags accounts as at-risk if they miss five key features

“For us, we have identified five right now, and those five are not just product key features, but our customer success team is also armed with them. Like, we know on our dashboards, if someone's not doing one of these five things, let's get flagged, we consider…”

Todd Olson Sep 28, 2017 ▶ 8:21 How to Measure Product Success // Todd Olson, Pendo (FirstMark's Data Driven)

Sep 28, 2017

Insight

Olson: Revenue is a lagging indicator and insufficient for immediate product action

“The challenge with revenue is that it's a lagging indicator. So by the time you lose it is probably too late. Sorry if that's what your measure is, it's not enough to actually take action.”

Todd Olson Sep 28, 2017 ▶ 3:21 How to Measure Product Success // Todd Olson, Pendo (FirstMark's Data Driven)

Pendo

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