Olson: Pendo flags accounts as at-risk if they miss five key features
Todd Olson · How to Measure Product Success // Todd Olson, Pendo (FirstMark's Data Driven) · Sep 28, 2017 · at 8:21
Todd Olson, founder and CEO of Pendo, shares internal operational metrics and account health practices used by Pendo's customer success team.
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“For us, we have identified five right now, and those five are not just product key features, but our customer success team is also armed with them. Like, we know on our dashboards, if someone's not doing one of these five things, let's get flagged, we consider them at risk”
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