Rippling

“And it's one of the reasons that we keep, at least at Rippling, our product organization really thin, right? We expect like a single leader, right, to be able to know like the full scope of the product.”

“That's an incredibly important part of our success is having that specialist, but not before somebody with a product mindset. Like the tax specialist is amazing at tax, right? That's what they're, they love and that's what they do, but that doesn't make them n…”

“Maybe the most recent innovation sort of at Rippling was the kind of introduction of what I'm calling imperatives. These things that whether they come bottom up or top down are things that like everybody across the entire product and engineering team needs to …”

“It's like, you can't really learn it, right? Either, either you're really, really good at making those kinds of decisions or you're not, right? It's a very peculiar skill that we really value.”

“And so the kind of total velocity I would say is, is higher here. Which is not to say people work harder or less hard at Coinbase, like Coinbase was like an amazingly fast, like, environment. But it was also subject to the fact that, like, you just don't know …”

“Usually over the course of like six to nine months, we can get a product from, you know, a blank sheet of paper to something that is launched, or at least that we're using sort of internally when we dog food our stuff really heavily.”

“The idea of a compound startup is like all of these different businesses Benefit from being built on top of one platform.”

“The thing is that Rippling, like we've now replicated that like, you know, a dozen times, right? That's our model for starting new things.”

“If you ever see a demo Delivered to somebody in another country where they see like a detailed screen about a person that includes a social security number. It's like the, you immediately lose credibility. Doesn't matter how good all the rest of your stuff is.”

“In fact, we have a very clear thesis that companies that aren't global, particularly in payroll, But also in kind of insurance and benefits and IT. If you're not global, you're just not going to be around in 10 years because companies were becoming global.”

“And so that's the way we work at Rippling. Everyone is constantly asking for more resources. And of course, where we can afford to and where it's appropriate, new resources arrive. But it is really important to me that we feel that we've deliberately understaf…”

“When I jumped in, I was like, man, you know, we need to establish some basic standards for test coverage. We need to establish some basic standards For how we do what I call a factory inspection on a product once it's ready to roll off the assembly line. Do we…”

“Rippling had it been started in 2014 would not be what it is today. I think rippling had it been started today would not be what it is five years from now today.”

“We had a hiring mistake in engineering leadership where the product leader at the time had to sort of run engineering. We subsequently had a mistake in in product hiring. And a lot of us had to sort of pitch in and Parker and I sort of stared at each other thr…”

“What I can say there are tens of thousands of companies that now run on Rippling. We're less than one percent of the market.”

“There's more to glean from seeing how it's done right than there is to glean from I'm seeing how it's done wrong.”

“Every product person at every seniority level is given the same case study.”

“Parker is the sole payroll administrator for Rippling for all 5200 employees. He personally runs payroll always. There is no exception for all 5200 people.”

“And so I added a line to the fucking pickle that said you are allowed to have one feature flag that governs your entire product at ship.”

“The takeaway lesson is that every company succeeds on the foundations of the idiosyncrasies of the founder. The idiosyncrasies of the founder. Rippling succeeds for almost the polar opposite reasons that notion succeeds. But in both cases, the companies succee…”

“Don't work for a chill boss. Don't be a chill boss. It's the most pejorative label I could give you. Chill boss or chill PM. Don't be chill. Chill doesn't accomplish shit. Be intense, be good, be respectful, be intense. Don't be chill.”

“And like the market cap at sixteen billion, I think now under values where we are from a revenue perspective by a long shot.”

“Processes in a business exist for the sole purpose of lowering beta. Processes are for decreasing volatility in the output of the system. The downside of a process is that it suppresses alpha.”

“I was one of the first investors in Deal, if you've heard of them. I, you know, I was able to exit, I was able to exit that position, and then, you know, hopefully that company's going to zero with their criminal behavior, but whatever.”

“We have an escalations team at Rippling, which sounds weird, but it's people who are just particularly skilled at pistol whipping other people in the company to get to real root causes, not like throw away the word root cause.”