Jeremy Henrickson, SVP of Product at Rippling, discusses why product leaders must study complex domains (such as payroll tax law) directly rather than immediately delegating to domain specialists.
“That's an incredibly important part of our success is having that specialist, but not before somebody with a product mindset. Like the tax specialist is amazing at tax, right? That's what they're, they love and that's what they do, but that doesn't make them necessarily a great product thinker. Right. So the personal, the product thing has to get into those same weeds first to really understand it.”
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More from Jeremy Henrickson
Opinion
Henrickson: High-ambiguity product decision-making cannot really be learned
“It's like, you can't really learn it, right? Either, either you're really, really good at making those kinds of decisions or you're not, right? It's a very peculiar skill that we really value.”
Jeremy HenricksonJun 4, 2023▶ 40:17Moving fast and navigating uncertainty | Jeremy Henrickson (Rippling, Coinbase)
Insight
Henrickson: Compound startups gain leverage by building everything on one platform
“The idea of a compound startup is like all of these different businesses Benefit from being built on top of one platform.”
Jeremy HenricksonJun 4, 2023▶ 24:42Moving fast and navigating uncertainty | Jeremy Henrickson (Rippling, Coinbase)
PredictionNot checkable as stated
Henrickson: Non-global payroll and IT software companies won't survive in 10 years
“In fact, we have a very clear thesis that companies that aren't global, particularly in payroll, But also in kind of insurance and benefits and IT. If you're not global, you're just not going to be around in 10 years because companies were becoming global.”
Jeremy HenricksonJun 4, 2023▶ 43:15Moving fast and navigating uncertainty | Jeremy Henrickson (Rippling, Coinbase)
Opinion
Henrickson: Total product velocity is higher at Rippling than Coinbase
“And so the kind of total velocity I would say is, is higher here. Which is not to say people work harder or less hard at Coinbase, like Coinbase was like an amazingly fast, like, environment. But it was also subject to the fact that, like, you just don't know …”
Jeremy HenricksonJun 4, 2023▶ 49:59Moving fast and navigating uncertainty | Jeremy Henrickson (Rippling, Coinbase)
Insight
Henrickson: Only quarterly planning and Jira tracking need organization-wide unification
“The only place I care about unification is one on the quarterly planning process and two, like everything does need in fact to be in Jira because otherwise you can't rationalize about what's actually getting done and not.”
Jeremy HenricksonJun 4, 2023▶ 47:09Moving fast and navigating uncertainty | Jeremy Henrickson (Rippling, Coinbase)
Disclosure
Henrickson: Rippling launches new products from scratch in 6 to 9 months
“Usually over the course of like six to nine months, we can get a product from, you know, a blank sheet of paper to something that is launched, or at least that we're using sort of internally when we dog food our stuff really heavily.”
Jeremy HenricksonJun 4, 2023▶ 15:59Moving fast and navigating uncertainty | Jeremy Henrickson (Rippling, Coinbase)
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